1. Information about the collection of your personal data
The controller is:
Amy Brittain
62 Leybourne Cres
WV9 5QL
Questions relating to data protection can be directed to our data protection officer by email at admin@bewitcheddigits.com
2. Your rights as a data subject
Right of access
You have the right to obtain information from us about the categories of data stored, the purpose of processing, the recipients of the data, the planned storage period and your rights regarding data protection. For personal data not collected directly from you, you have the right to be informed about the source of the data.
Right to rectification
If the personal data we process is inaccurate or incomplete, you have the right to have your data rectified.
Right to erasure
You have the right to request that we delete your personal data. In certain cases, however, your data cannot be deleted. For example, if your data is required for an active contract or for our accounting and statutory responsibilities.
Right to restriction of processing
You can request that we restrict the processing of your data in the following cases:
- You have disputed the accuracy of data and you want us to stop using it pending final verification
- The processing is unlawful, but you would prefer to restrict processing rather than have the data erased
- We no longer need and would otherwise delete the data, but you still need it for the assertion, exercise or defence of legal claims
- You have lodged an objection to the data processing, which is still under review
In the event of a restriction, we will ensure that the personal data cannot be further processed or changed by us. If processing has been restricted in accordance with the above conditions, the controller will inform you before lifting the restriction.
Right to data portability
You have the right to receive the personal data that you provided to us in a structured, commonly used and machine-readable format and, if necessary, to have it transferred to third parties.
The right to data portability shall not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Right to object
You have the right to object at any time to the processing of personal data that we process on the basis of a “legitimate interest”; this also applies to profiling based on these provisions.
We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.
You can object to data processing for the purpose of direct advertising at any time without providing a reason. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
To exercise your right to object, you must submit an objection to us, the data controller. In some cases you can do this directly online (e.g. in the case of cookies) or in the BEWITCHED DIGITS Control Panel (e.g. for advertising). You are also welcome to address your data protection concerns (e.g. your objection) directly to the responsible contact person at admin@bewitcheddigits.com.
Right to withdraw
You have the right to withdraw your consent to future processing (e.g. to be contacted for advertising purposes) at any time.
Please send your notification of withdrawal to us at admin@bewitcheddigits.com.
If you would like to exercise any of the above rights, please write to us at admin@bewitcheddigits.com and we will take care of your request immediately.
Right to lodge a complaint with a supervisory authority
You also have the right to lodge a complaint with the supervisory authority responsible for data protection at any time.
Here you will find the contact information for the UK Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.
In this scenario, it is our customers who stipulate the process for collecting their customers’ data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.
In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload to our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure.
Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.
Additionally:
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you on your website, whether published or not, is not subject to our Privacy Notice.
3. Visiting our website
We also collect personal data when you visit our website. We collect data when you order something from us, as well as when you view our websites or our profiles on social media. The details are explained below.
Cookies
We use cookies to optimise the design of our websites, to improve our products for you and to show you advertising tailored to your interests in cooperation with third-party providers.
You can find more detailed information about cookies on our separate cookie page. You will also find information about how[AB1] to change your cookie settings.
Social media
In order to optimise our corporate presence, we maintain company pages on various social media platforms. We use these pages to inform prospective customers about our services and also to communicate with you via these channels.
We use these channels for the following purposes:
- To provide information about our company and products
- To conduct statistical evaluations to analyse and improve our products, services and business processes
- To communicate with customers and prospective customers
Legal basis
The legal basis for this processing of your personal data is our legitimate interest in communicating with our customers and prospective customers, as well as analysing and improving our products, services and business processes. We also make direct contact with customers as part of our Social Media Support service; this processing is based on our contractual relationship customers or pre-contractual actions with prospective customers.
Further information about the social media platforms:
Facebook and Instagram
We are jointly responsible with Facebook for the processing of Insights data on our Facebook fan page. The policy can be found here: Facebook
Your general use of Facebook is your own responsibility. You can find Facebook’s privacy policy directly on our Facebook fan page.
You can edit your preferences and objections for personalised advertising from Facebook at any time in your Facebook settings.
Social media links
Links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. Social media services are integrated on our website using links. Data is transferred only if you have clicked on the link.
Orders and order processing
Contractual data
When you order one of our products, we ask you to provide personal data that we need to conclude the contract. We store this contractual data for the duration of the contractual relationship, as we need it to fulfil the contract. If you terminate your contract, we will continue to store your contractual data if there are objections or claims that have yet to be resolved. We also store your data for a longer period if there are statutory retention obligations. In the latter case, processing of your data is limited to compliance with the statutory retention periods and will not be processed for any other purposes.
You can make changes to this data yourself at any time via our Control Panel. Once your order has been verified, you will receive information about creating your personal login credentials by email.
Type of data
- Title
- First and last name
- Email address
- Telephone number
- Address
- Product contracts and use
- Contractual data
- Payment details
Legal basis
We need your data to initiate and execute a contract.
Storage period
We will keep your personal data for the duration of the period you are a customer of BEWITCHED DIGITS. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations or as reasonably necessary to prevent fraud, abuse, enforce our terms and to protect our legitimate interests. We assure you that your personal data shall only be used for these purposes stated herein.
During the contractual relationship
Contract information and invoices
We require your personal data for the performance of the contract.
We need this data to enable the communication necessary for an orderly procedure, to disseminate information through process communication and to bill services. We also use this data for controlling in our company and to improve our products. We have a legitimate interest in analysing the data we collect in order to improve our products and services. We protect your privacy through a range of appropriate technical and organisational measures, and we respect your choices about how we use your data.
Data stored and used
- Title
- First and last name
- Email address
- Telephone number
- Address
- Product contracts and use
- Contractual data
- Payment details
Legal basis
The legal basis for this processing is consent.
Storage period
We process your data until the termination of your contract. We continue to store your contractual data if there are objections or claims that are still under review. We also store your data for a longer period if there are statutory retention obligations. In the latter case, processing of your data is limited to compliance with the statutory retention periods and will not be processed for any other purposes.
Customer communication
Newsletter and product advertising
We will send you useful and complementary product solutions by email to help you make full use of the benefits of our products. We will also provide you with interesting news by phone and email from time to time. In each case, you can grant us the legally required consent to contact you when you place your order online or in the Control Panel. If you no longer wish to receive such information, you can withdraw your consent at any time in the Control Panel or by contacting admin@bewitcheddigits.com.
Legal basis
The legal basis for this processing is consent.
Storage period:
Your consent will be deleted upon termination of your contract at the latest.
Advertising our own similar goods and services
In addition, we regularly provide you with offers for our own similar goods and services by email. The legal basis for this processing is consent
Communication regarding customer concerns
The satisfaction of our customers is important to us, which is why you can contact our customer support at any time. We need your data in order to review your concerns.
We therefore process the following personal data about you:
- Contact details
- Data for identification and authentication
- Contractual data
- Contents of your enquiries
- Payment details
We store communications with you until the end of the contract term; beyond that, we store communications only until open enquiries have been finally concluded or insofar as required by statutory retention obligations.
Legal basis
The legal basis for this processing is the fulfilment of our contract with you.
Customer information
We will send you information about the function and use of your products or new additions to your contract. In particular, we will provide you with tips and tricks for your products and information about their functions.
The legal basis for this processing is consent.
Usage data within our contractual relationship
Usage data in our services and products
Usage data includes information about how, how much and when you use our websites. This data, some of which is stored on your device (e.g. as log files), directly identifies you or your device.
Some usage data is collected when you use our products and services. We use this data to quickly identify and rectify any errors that occur and to continuously improve our services for you.
Storage period
Your data will be deleted after 24 months at the latest.
Legal basis
The legal basis for this processing is the fulfilment of the contract, specifically for use in troubleshooting.
4. Disclosure of data to third parties
Bewitched Digits has no subsidiaries or affiliated companies, we will not provide customer data any third parties except in the below circumstances.
Law enforcement
In rare cases, the law obliges us to provide information to law enforcement agencies and courts for law enforcement purposes.
Service and sales partners
Our products are also marketed through various sales channels, such as customer-to-customer marketing. When cooperating with intermediaries, it is sometimes necessary to forward data to an intermediary to ensure excellent customer service. This is necessary, for example, to transmit the commission status, to allocate commissions and to reconcile incoming orders.
We need your data to initiate and execute the contract.
5. Cookies
For more information on the cookies we use, please visit our cookie policy.
Transparency is our priority
All data we receive from you during the lifetime of your contract is used primarily to provide the level of service you would expect. We carry out statistical analyses to improve products and services. These analyses are conducted in compliance with data protection legislation and our internal privacy policies and processes.
Your rights
In respect of Art. 15 GDPR you have the right to obtain information as to whether or not your personal data are processed. You also have the right to have your personal data rectified if it is inaccurate in accordance with Art. 16 GDPR, the right to be forgotten (Art. 17 GDPR), a right to obtain restriction of processing under given cirumstances (Art. 18 GDPR) and the right to data portability stated in Art. 20 GDPR. You have the right to
object to the processing of your personal data, as to where the processing is based on Art. 6(1) lit f GDPR.
If you wish to exercise one of these rights, please contact our data protection officer and we will get this done for you.
Please email:
admin@bewitcheddigits.com
Supervisory authorities
You have the right to file a complaint with any supervisory authority.
Here you will find the contact information for the UK Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113